Debit Card Fraud Protection
Ever feel like you're being watched? Watched over is more like it.
PCB is "watching" your ATM and debit card transactions, day and night, with state-of-the-art intelligence technology and a team of skilled fraud experts.
In our continuing efforts to keep your accounts secure, we've improved our alert service for potential fraud. Here's how it works:
- When potential fraud is detected, you receive a text or email. Within each are links to click to respond if the debit card activity is fraud or not fraud.
- If you do not respond to the text or email alert or if the service is unable to send you a text or email alert, you get an automatic phone call to confirm or deny fraud. This automatic call gives the option of speaking to a fraud analyst.
- The fraud service may ask you to provide information to help identify you as the cardholder. You may also be asked to verify amounts and locations of recent debit/ATM card transactions.
- Your card is immediately disabled if fraud is confirmed.
The fraud service will NEVER ask for your complete debit card number, PIN number, full social security number or account numbers.
The phone number for our Fraud Center is 1-800-237-8990. Add 1-800-237-8990 and short code 96923 to cell phone contacts and label it Fraud Center to quickly identify when the Fraud Center is contacting you.
It's hard to put a price on peace-of-mind, but luckily you don't have to. This innovative service is absolutely free.
Getting Ready to go on Vacation or a Business Trip?
Call or visit your nearest PCB financial center to verify your contact information prior to traveling out of town on business or vacation. This will help us protect your accounts from fraudulent activity and will help prevent debit card blocks as you travel.